Mipu Technology (Changzhou) Co., Ltd.
0519-86660211
CN

Provide you with the best after-sales service

Use visual technology to measure the microscopic world and become a trustworthy particle characterization expert

After‑sales System

After-sales service system

  • The manufacturer's headquarters has a customer service department with 24-hour telephone reception and complete service response measures.
  • There are regional offices nationwide to provide thoughtful after-sales services to customers in different regions across the country.

Technical training program

  • The supplier provides the following free training for operators in each using department
  • Training courses and content include equipment technical principles, operation, basic maintenance, simple troubleshooting, etc.
  • After the instrument is installed, the supplier will provide at least 2 free training sessions for each instrument until the operator is proficient in using it.

Troubleshooting

  • When users make repair or maintenance requirements for the instrument, the supplier guarantees a 2-hour telephone response.
  • If the problem cannot be solved on the phone, personnel will be sent to the scene within 48 hours
  • If it cannot be repaired within 48 hours, the supplier will provide a backup machine to ensure the normal operation of user test services.
  • The supplier provides active inspection and return services to users every year, assists in instrument maintenance, and software upgrades.

Warranty service commitment

  • The equipment warranty period is 1 year, calculated from the date of final acceptance of the equipment.
  • There is no charge for repairs during the warranty period, and the spare parts repaired and replaced are all standard spare parts produced by the original factory.

Service System

Warranty commitment

The equipment warranty period is 1 year, calculated from the date of final acceptance of the equipment. There is no charge for maintenance during the warranty period, and the spare parts repaired and replaced are all standard spare parts produced by the original factory.

Installation and debugging

When the instrument arrives at the designated address, we will send technical engineers to train operators for the user to ensure that the user's technical personnel can install, debug and operate the relevant instruments and equipment proficiently, and can perform relevant maintenance on the instruments and equipment and solve common faults.

Software upgrade

Provide users with free software upgrade services, and software upgrades are not limited by the warranty period

Consumables supply

We can customize hardware and software services according to customer needs.

Return visit service

Implement regular or irregular return visits to solve users' actual problems and listen to customer feedback.

Customized services

Provide users with free software upgrade services, and software upgrades are not limited by the warranty period

Response speed

Provide remote consultation and 7*24 hours telephone consultation services. If the instrument fails, we guarantee a response within 2 hours. If the problem still cannot be solved, we guarantee that professionals will be dispatched to the site within 48 hours.

Training services

During the warranty period, due to changes in operators, etc., the warranty may be waived. Provide one training service for free

After‑sales Service Points

全国售后网点