Service

Customer as the center, service as their responsibility

Warranty commitment
From the date when the product is installed, the whole machine is guaranteed free of charge for one year, and no fees are charged during the warranty period. After the expiration of the warranty period, we provide life-long maintenance services
Installation and commissioning
When the instrument arrives at the designated address, we will send technical engineers to train the operators for the user to ensure that the user's technical personnel can install, debug and operate the relevant instruments and equipment skillfully
software upgrade
Provide users with free software upgrade services, software upgrades are not limited by the warranty period
consumable supply
Long-term supply of accessories and consumables
Return visit service
Implement regular or irregular return visit services, solve the actual problems of users, and listen to customer feedback
Customized service
Customize hardware and software services according to customer needs
responding speed
Provide remote consultation and 7*24 hours telephone consultation service. If the instrument fails, it is guaranteed to respond within 2 hours. If the problem cannot be solved, it is guaranteed to send professionals to the scene within 48 hours
Training Services
During the warranty period, due to the change of operators, etc., one training service can be provided free of charge

After-sales service network